Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by u899 ("u899", "we", "us", "our") and applies to all personal data collected through the u899 website at https://u899.cam, its mobile-optimised interfaces, associated subdom ains, and any other digital touchpoints we operate (collectively, the "Platform").

We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy describes the categories of data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we apply, and the rights you hold with respect to your information.

By registering an account, accessing the Platform or otherwise engaging with our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

2 Definitions

The following terms carry the meanings assigned to them wherever they appear in this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and financial details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, alteration or erasure.
• "Data Controller" — u899, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of u899 under a written data processing agreement.
• "User" / "you" — any individual who registers an account, accesses or uses the Platform in any capacity.
• "Account" — the registered user profile created by a User on the Platform.
• "KYC" — Know Your Customer; identity and document verification procedures required for regulatory compliance.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, analytics and personalisation.
• "Platform" — the u899 website, mobile interfaces and all associated services accessible at https://u899.cam.

3 Data We Collect

u899 collects only the minimum Personal Data necessary to provide a safe, compliant and functional gambling platform. The categories of data we collect are described in the table below:

We do not collect sensitive personal data such as biometric data, health information or religious beliefs unless expressly required for responsible gambling compliance purposes and only with your explicit consent.

4 How We Collect Data

u899 collects your Personal Data through the following channels:

• Direct registration: Information you voluntarily provide when creating an Account, completing KYC, submitting a withdrawal request or contacting support.
• Platform interaction: Data generated automatically as you navigate the Platform, place wagers, participate in promotions or access games.
• Cookies and tracking technologies: Session cookies, persistent cookies and similar technologies that capture device and behavioural data as described in Section 8.
• Third-party identity verification providers: KYC partners may return verified identity attributes (e.g., name match status, document validity) to u899 as part of the verification workflow.
• Payment processors: Transaction confirmation data returned by payment gateways following deposit or withdrawal instructions.
• Fraud and AML screening services: Risk scores and watchlist match data provided by third-party compliance services.

5 Legal Basis for Processing

u899 processes your Personal Data only where a valid legal basis exists. The primary bases on which we rely are:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted — including account creation, payment processing and game delivery.
• Legal obligation: Processing required to comply with applicable regulatory requirements, including anti-money laundering (AML) rules, Know Your Customer (KYC) obligations and responsible gambling mandates.
• Legitimate interests: Processing necessary for u899's legitimate interests in fraud prevention, platform security, service improvement and responsible gambling monitoring, provided those interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent for specific processing activities — such as marketing communications or non-essential cookies — you may withdraw consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent does not entitle you to continue using the Platform if that data is otherwise required for contractual or legal purposes.

6 How We Use Your Data

u899 uses the Personal Data we collect for the following purposes:

• Creating, verifying and maintaining your Account, including age and identity verification to satisfy minimum age requirements (18+, or the higher minimum required by the applicable operator or licence jurisdiction).
• Processing deposits and withdrawals and maintaining accurate transaction records. Where you use familiar Pakistan payment methods — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — transaction data related to those instructions is processed solely to facilitate your payment. Use of these payment method names does not imply endorsement of gambling by those institutions.
• Delivering the games, sports betting markets, live casino and other features you access through the Platform.
• Administering promotional offers, bonuses and loyalty programmes you opt into.
• Providing customer support and responding to queries, complaints and disputes.
• Detecting, investigating and preventing fraud, cheating, collusion, money laundering and other prohibited activities.
• Operating responsible gambling tools including deposit limits, loss limits, session time controls, reality checks and self-exclusion.
• Complying with applicable legal and regulatory obligations, including reporting requirements.
• Analysing Platform usage to improve features, performance and user experience.
• Sending service communications such as account notifications, security alerts and policy updates. These are not optional — they are a necessary part of operating your Account.
• Sending promotional communications where you have given explicit consent and have not subsequently opted out.

7 Data Sharing & Disclosure

u899 does not sell, rent or trade your Personal Data to any third party for their own marketing or commercial purposes. We may share your data only in the following strictly limited circumstances:

• Payment processors: To facilitate deposits and withdrawals in accordance with your instructions. Processors receive only the minimum data required to complete the transaction.
• Identity verification and KYC providers: To confirm your identity, age and address as required by our operating standards and applicable regulations.
• Fraud prevention and AML screening services: To screen transactions and account activity against watchlists and risk models as required for compliance.
• Game software providers: Game providers integrated into the Platform may receive a pseudonymous player identifier and session data necessary to deliver gameplay. They do not receive your full identity data.
• IT and hosting providers: Cloud infrastructure and security service providers that support Platform operations under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, u899 will disclose Personal Data to competent authorities without prior notice to you.
• Business transfers: In the event of a merger, acquisition, restructuring or asset sale, Personal Data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party Data Processors engaged by u899 are required to process Personal Data only on u899's documented instructions, to implement appropriate security measures, and to return or delete data upon termination of the processing relationship.

8 Cookies & Tracking Technologies

The Platform uses cookies and similar technologies to support core functionality, improve performance and deliver a personalised experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential to the operation of the Platform — for example, to maintain your authenticated session, preserve your language preference and support the checkout flow. These cookies cannot be disabled without breaking Platform functionality.
• Performance and analytics cookies: Used to measure how Users interact with the Platform — page views, session duration, navigation paths and error rates. Data is aggregated and does not directly identify individuals.
• Functionality cookies: Retain preferences you have set — such as responsible gambling limit configurations, display settings and communication preferences — so you do not need to re-enter them each session.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

Upon your first visit to the Platform, a cookie consent banner will be displayed. You may accept all cookies, customise your preferences by category, or decline non-essential cookies. Your preferences are stored and can be updated at any time through the cookie settings interface on the Platform.

9 Data Retention

u899 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. General retention parameters are as follows:

• Active account data: Retained for the duration of your Account's existence and for a period of at least five (5) years following Account closure, to satisfy AML and regulatory record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years in accordance with standard AML compliance requirements.
• KYC documents: Identity and address verification documents are retained for the period required by the applicable regulatory framework, typically five (5) years after the end of the business relationship.
• Communications data: Support correspondence is retained for up to three (3) years following resolution of the relevant matter.
• Responsible gambling records: Self-exclusion elections and limit configurations are retained for the duration of the exclusion or limit period, and for a further reasonable period to prevent circumvention.
• Cookie and analytics data: Aggregated analytics data is retained for up to twenty-four (24) months. Individual session-level data is retained for a shorter period as specified in our cookie management documentation.

Upon expiry of the relevant retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

10 Data Security

u899 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and our servers.
• Encryption at rest for databases and storage volumes containing Personal Data.
• Password hashing using industry-standard one-way algorithms — u899 staff cannot retrieve your plaintext password.
• Role-based access controls ensuring that Personal Data is accessible only to authorised staff with a documented need.
• Regular security assessments, vulnerability scanning and penetration testing of Platform infrastructure.
• Audit logging of access to Personal Data records, with alerts for anomalous access patterns.
• Multi-factor authentication requirements for administrative access to systems holding Personal Data.

Notwithstanding the above measures, no method of electronic transmission or storage is 100% secure. u899 cannot guarantee absolute security and accepts no liability for breaches attributable to circumstances beyond our reasonable control, provided we have implemented the measures described above.

11 International Data Transfers

u899 operates globally and may store or process your Personal Data on servers or through service providers located outside your country of residence, including outside Pakistan. Where Personal Data is transferred to jurisdictions that may not offer an equivalent level of data protection to that applicable in your home country, u899 will implement appropriate safeguards, which may include:

• Standard contractual clauses or equivalent contractual protections incorporated into data processing agreements with receiving parties.
• Transfers to entities that maintain recognised certification frameworks or equivalent binding corporate rules.
• Case-by-case adequacy assessments prior to transfer where required.

By using the Platform, you acknowledge that your Personal Data may be transferred internationally as described above. We take reasonable steps to ensure that any such transfers are subject to appropriate protections consistent with this Policy.

12 Your Rights

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you hold the following rights in relation to your Personal Data held by u899:

• Right of access: You may request a copy of the Personal Data we hold about you, together with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete Personal Data we hold. Certain data (such as verified KYC information) may require re-verification before it can be updated.
• Right to erasure ("right to be forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal retention obligations.
• Right to restriction of processing: You may request that we limit our processing of your data in certain circumstances — for example, while the accuracy of data is under dispute.
• Right to data portability: You may request that we provide your Personal Data in a structured, commonly used and machine-readable format for transfer to another controller, where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including profiling, where you believe your interests or fundamental rights override ours. You may also object at any time to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact us using the details in Section 16. We will respond to verified requests within a reasonable timeframe consistent with applicable requirements. We may ask you to verify your identity before acting on a request to protect against fraudulent data access.

13 Children's Privacy

The Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the applicable operator or licence jurisdiction. u899 does not knowingly collect Personal Data from individuals below the applicable minimum age.

If we have reasonable grounds to believe that a User is under the applicable minimum age, we will immediately suspend the Account, withhold any Balance pending investigation, and delete or anonymise any Personal Data collected from that individual to the extent permitted by law.

If you are a parent or guardian and believe that a minor has registered an Account or provided Personal Data to u899, please contact us immediately at the details set out in Section 16 so that we may take appropriate action without delay.

14 Third-Party Links

The Platform may contain references to third-party services — such as payment processors or game providers — in the context of their integration into the Platform. u899 does not control the privacy practices of third-party entities and is not responsible for the content or privacy policies of any third-party services.

This Policy applies solely to data processed by u899 in connection with your use of the Platform. We encourage you to review the privacy notices of any third parties whose services you access independently.

15 Policy Amendments

u899 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will notify you by email or by a prominent notice on the Platform before the changes take effect.

The "Last updated" date displayed at the top of this page will be revised each time the Policy is amended. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

We recommend that you review this Policy periodically to stay informed about how u899 protects your data.

16 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, or if you wish to exercise any of the data rights described in Section 12, please contact the u899 support team. Our team is available 24 hours a day, 7 days a week. Urdu-language assistance is available upon request.

Please direct all privacy-related enquiries to the following address — note this is a plain text reference only and is not a clickable link:

When submitting a privacy request, please include your registered Account username, the nature of your request, and any relevant details to help us locate your data and respond efficiently. We may ask you to verify your identity before processing the request.

For responsible gambling enquiries and self-exclusion requests, please visit our Responsible Gambling page.